Jerome Jahnke
328 Millstream Ln -- Oswego, IL 60543 -- C 630 730 9012
jahnke@tormenta.com -- http://www.tormenta.com/jahnke
Experience
Sr Technical Manager, Authentication and Identity Services (AIS)
Bank of America, Chicago, IL — 2002-Present
    Responsible for Authentication and Identity Systems for the entire Bank of America enterprise serving Retail Customers, Corporate Customers and Associates . AIS consists of 3 teams 37 people in 5 states and 2 countries total budget of approx 9 million dollars per year, supporting retail, trading and internal applications. I am responsible for working with Info Security, Business Technology Groups (BTGs), and Enterprise Infrastructure to provide a low cost highly available Authentication and Identity infrastructure that is easy to implement for BTGs and easy to use by our customers. I oversee recruitment, resource allocation, and engineering processes and policies.
  1. •Instrumental in growing AIS from 10 apps and 5,000 identities and less 100,000 transactions a month in 2003 to over 700 applications and 40 million identities processing 700 millions transactions per day.
  2. •Worked with AIS team to develop a change process which reduced change defects rates from 8% in 2004 to less than 1% in 2007. The change process incorporates a more rigorous review process before changes are implemented, a checklist process to ensure that changes are repeatable and testable, as well as a greater emphasis on change automation to help remove human error in change. AIS manages approx 100  policy changes a week, as well as up to 6 major releases per year in 4 major products lines.
  3. •Put in place policies and training to improve our Sigma from 4.5 (following our move from 1 million identities to 15 million identities in 2005) to our current 5.8 for all of 2007. This was done by improving technologies, new training for associates working on the system and simplifying our offerings.
  4. •Late in 2006 I identified a need for increased testing capacity and built an offshore testing center based in India. We reduced testing from $90 per hour to $60 per hour in the first 6 months, and by using automation have reduced testing to approx $10 per hour. Even though testing takes takes almost twice as long using offshore resources, since we are running in a 24 hour mode so as long as there is work in the queue the impacts of longer test times are rarely felt by our customers.
  5. •In 2007 we successfully sourced 15% of the AIS Team to Indian associates. AIS was the first NCG (Network Computing Group) team on the ground in India as part of a larger initiative within the Bank of America. Our interview, training and measurement techniques are used as canonical examples for the rest of our division.
  6. •4 direct report managers on my team have been promoted to positions similar to mine in the past 3 years. Two of my current peers were at one time direct reports into me. This movement within the organization allows for promotion within the team to train the next generation of leader, providing an excellent career path for individuals who want one.
Senior Staff Engineer, Internet Connectivity Software Group
Motorola Inc., Schaumberg, IL — 1999-2002
    Responsible for development of new Voice Web technologies. ICSG was taking research from Motorola labs and packaging it into product to sell. My key areas of responsibility were designing and engineering systems for sale. I lead a number of virtual teams of engineers on multiple projects. I worked directly with business development, process and testing personnel to design rock solid high volume systems as we attempted to seed the VoiceXML market.
  1. •Lead a team of 5 engineers to design and develop the first working multi modal web browser  (allowing users to access web pages with voice, WAP, HTML, or SMS simultaneously).  Motorola was awarded 2 patents for this work.
  2. •Lead a team of 2 engineers to design and develop a Text to Speech Server that maximized licenses to reduce the overall cost of doing VoiceXML on large capacity systems by over 75%.
  3. •I was half of the team that developed the Motorola VoiceXML browser which had been licensed to companies  for inclusion in telecom grade voice systems handling hundreds of millions of calls. I was responsible for the design and implementation of the flexible integration layer which has allowed it to be one of the most ported VoiceXML systems in the industry.
  4. •Responsible for the design and implementation of the Motorola Voice Developer Gateway (VDG) which was a stand alone development VoiceXML development system designed to be a low cost entry into the the then nascent VoiceXML market.
  5. •Designed and implemented the first instance of distributed speech recognition over a public cellular phone network as a part of our multi modal browser.
Senior Systems Designer, Biology Sciences Divsion/Office of Academic Computing
The University of Chicago, Chicago, IL — 1994-1999
    Responsible for implementing technology into the curricula at both the university and high school levels. I worked with researchers and educators to help take what was happening in active research labs and develop software that could be used by students to learn cutting edge biology topics.
  1. •I lead a team of 3 engineers to design and develop a PhacoVR, which was a opthamological surgical simulator. The tool was not used to teach surgery but to determine if students had the necessary manual dexterity to become a surgeon.
  2. •I designed and developed the bioGENErator, an inexpensive polymerase chain-reaction (PCR) device designed for high school students. It used simple elements like teacup heaters and a washing machine solenoid, some basic electronics and software to provide the same functionality that $10,000 PCR devices for less than $200. We trained nearly 5,000 teachers how to use this device over three years.
  3. •I was a contributor to the Student Allele Database (SAD), which is a genetic database using data derived from working with the bioGENErator, allowing high school students to do their own genetic research. My work consisted mainly of developing the various genetics simulators to help students examine the basic statistical underpinnings of computational genetics. This was a very early web based application.
Senior Systems Analyst, Biology Learning Center
The University of Arizona, Tucson, AZ — 1989-1994
     Responsible for implementing technology into the curricula at both the university and high school levels. I worked with researchers and educators to help take what was happening in active research labs and develop software that could be used by students to learn cutting edge biology topics.
  1. • I designed and developed Biology Learning Center Tutorial Suite designed to help students in the intro biology course at the U of A learn biology concepts. This was an extremely early web based application which served as the basis for what became http://www.biology.arizona.edu/
  2. •Worked on MacMolecule 1.x and 2.x. which was the first molecular modeler which ran a consumer microcomputers. I optimized the painting algorithms and did much of the interface work.
  3. •Built the Biology Learning Center, http://www.blc.arizona.edu/ which is a computer-learning lab designed to help biology students augment their lecture and lab experience with computers. I helped secure funding for the facility, as well as assembled furniture, built and repaired equipment and supervised student and grad student staff, and developed much of he instructional software for it.
Professional
Chair VoiceXML Accessibility Sub-Committee for the VoiceXML Forum Technology Council (2004-2007)
Patents: 6,912,581, 6,807,529
Education
University of Chicago, Chicago, IL — 1999 MS Computer Science (3.78 GPA)